Q) What is your return policy?
A) Once you receive your artwork, you may return it for a full refund within 30 days. Be sure to insure it.

Q) How will my prints be packaged and shipped.
A) We take every precaution in shipping your order. Prints are rolled and shipped in a special heavy-duty mailing tube, and are always insured to guarantee their safe arrival.

Q) How long will it take to receive my order?
A) Please allow 1-2 weeks for delivery.

Q) What forms of payment do you accept?
A) We accept Visa and MasterCard.

Q) What if I don't want to purchase over the Internet?
A) You can send us an E-mail, or call or Fax us at 509-326-0912; we will get back to you and arrange for an offline purchase.

Q) Do I have to pay sales tax?
A) Only if you live in the state of Washington.

Q) What is 100% rag paper and why is it important?
A) 100% rag paper is used for the substrate of fine art prints, as it is acid free and will last for many years. Some of the earliest prints that reside in museums were printed on 100% rag paper and have stood the test of time.

Q) What is a quality fine art print?
A) A quality fine art print is one that is printed using the best printing technology available using the best lightfast inks on the best substrate, (100% acid free paper or fine art canvas).
The best technology today, starts with the digital scanning of the original painting creating a database. This digital data is then programmed into an Iris printer. The Iris printer then sprays many millions of droplets of lightfast ink on a rotating drum, which holds the canvas or paper substrate. This process takes up to two hours.

The resultant fine art print is a vividly beautiful piece of art that is as close to the original artwork as is technically possible.

Q) Why are these prints called Giclee's?
A) The word Giclee, roughly translated, means fine spray of ink.

Q) Why are these prints more costly than offset lithography?
A) The cost of production is vastly higher for Giclee prints in both labor and materials. One offset litho is printed in a microsecond. Thousand of these multiple images can be printed in a few minuets. The offset litho printing process is the exact same printing process that is used for posters, magazines, photos, Junk mail, and your cereal box. You can see the dot pattern in each offset litho print with the naked eye. These ink dots number in the hundreds per square inch.

Giclee prints are individually created taking up to two hours per print. The dots per square inch are 1800, and are not detectable to the naked eye. This type of printing captures the most detail possible. If you hang the finished Giclee fine art print next to the original painting, there is very little difference.

Offset lithograph print editions are usually in large editions and printed on paper only.
Giclee print editions are in very small editions and are printed on heavy weight 100% rag paper or heavy weight fine art canvas.

Q) Why are Small print editions more desirable?
A) Smaller print editions are more desirable because fewer prints in an edition mean those prints are rarer and owned by fewer collectors. Rarity in any collectable means that, for some collectibles the value will be greater at some point in the future.

Q) What does the term "Artist's Proof" mean?
A) The term "Artist's Proof" originally referred to the first print impressions pulled from the etching plates or litho stones during the printing process of the hand made fine art print. This was when a fine art print was created on the etching plate or litho stone, silk screen and existed in that form only. These different methods of creating an original print are still done today. These first proofs were used by the artist to proof and approve the print run. The proofs were kept by the artist and signed and numbered as a separate small edition from the rest of the print edition.

The proofs were only a few, five to ten prints or less and usually did acquire more value than the rest of the edition.

When some artist's works in the 1970's gained in popularity, a few enterprising publishers created a new art form,"The limited edition print". The printing process used then for multiple reproductions was the offset lithography process. This allowed the new art collector to collect the artwork of the artist whose work they admired at a fraction of the cost of an original painting.

Hence, the entrance of the offset litho limited edition prints.

In order to maintain some connection to the original fine art print methods, some of the same terminology was borrowed. This was believed to lend more credibility to this new field of fine art publication.

This is the origin of the term"Artist's Proof". In truth, in a print edition that is an offset lithography, the only difference in an artists proof from the rest of the edition is that there are fewer (25 - 50) prints in this sub-edition than the rest of the edition. This explains the additional 10% cost of an "Artist's Proof".

This would be the same definition for a Giclee artist's proof. In the case of the Giclee edition however, there would be only 10 to 25 artist's proofs in the sub-edition.

Q) What is an enhanced print?
A) An enhanced print is one that the artist has hand painted some additional brush strokes on the canvas print. This would usually be quite a lot of additional brushwork and the cost of the enhanced print would be 25% more that the regular Giclee print.

Q) What is the difference between a canvas transfer and a Giclee canvas fine art print?
A) A canvas transfer is a method of taking a paper offset litho print and using chemicals to transfer the paper print to a piece of plastic. The chemicals dissolve the paper of the print leaving the ink behind on the plastic film. The plastic film with the ink from the paper print is then heated and pressed onto the canvas. After this costly and time-consuming process, the final canvas transfer has less detail than the paper print that was transferred to the canvas. However, the canvas transfers cost more than the offset print.

The Giclee printing process, using the Iris printer, sprays the ink directly onto the canvas. The print originates on the canvas. The process takes hours for each print. The details of this fine art print are nearly as fine as the original painting.

With the advent of the Giclee printing process, the canvas transfer method is now considered to have less detail than the Giclee print.